INSIGHTS IN

CHOOSE SECTOR
  • CHOOSE SECTOR
  • Healthcare
  • Society
  • Industry
  • Services and Retail
Insight

Love Your Customer: Let’s Wrap It Up!

The world celebrated a little holiday called Valentine’s day last week. An excellent occasion to discuss what we’re most passionate about: our customers. Möbius and…
Read more
Insight

The Muda trap

When talking to people about lean (or continuous improvement, operational excellence…), it’s possible waste hunting (or the 7+1 wastes) comes up. But I’ve noticed that…
Read more
whitepaper

Kwaliteitsprikkels in de zorg

In samenwerking met VOKA Healthcare organiseerde Möbius eind vorig jaar een kennissessie met als thema ‘kwaliteitsprikkels in de zorg’.
Download
Insight

Foreign or alien?

Exotic customer journeys: from chatting with local wine growers in Argentina to the ultimate app in China.
Read more
whitepaper

Turn your data into money

Data monetization is a whole new ball game when it comes to managing data. It requires the strategic use of data, a unique blend of skills…
Download
whitepaper

Assess customer performance on journey level

In a journey-centric approach, we recommend to collect customer and operational data on journey level. A commonly used metric to assess customer performance on journey…
Download
Insight

How AR can benefit your supply chain

Augmented Reality is booming. Leading companies have already implemented AR in their supply chain. This article aims to provide clarifying examples on how this up-and-coming…
Read more
Insight

It’s the experience, stupid!

A brand is the sum of all interactions a customers has with it. Instead of looking at your product or services separately, you should consider…
Read more
webinar

Digital Supply Chain, more than a dream!

The CORE project has demonstrated that digital technologies can improve speed, reliability, cost and security of the global supply chain today. In this webinar recording,…
Watch recording
Insight

Robotic surgery.. the future!

An update with some major trends in robotic surgery for the coming years as well as several promising 'new kids on the block' that could…
Read more
Insight

Hoshin Kanri: Alice and the Cheshire Cat

The purpose of Hoshin Kanri is to translate your strategic challenges into tangible goals first, and then into initiatives, projects and actions at all levels…
Read more
Insight

Progressive networks are the only option

Hospital networks and new primary care zones are ‘top of mind’ among care centres and care providers considering that they have far-reaching consequences for the…
Read more
Insight

For 2018? A crystal-clear purpose!

Yesterday evening, Sister Jeanne De Vos was on regional television. She was lauded by being made an honorary citizen of the Municipality of Kortenaken. It…
Read more
Insight

The employee engagement gap

I would like to start this blog post with defining employee engagement. According to professor W. Kahn (Pr. Organizational behavior at Boston University) and his…
Read more
Insight

Your customers are truly changing

Over the past years, customers became more connected, hence more and better informed. The more they are socially connected and informed, the lower their brand…
Read more
Insight

Common mistakes in culture and HR

We enjoyed reading Brian Solis’ research on common mistakes in culture & HR. We believe these are spot on and like to share them with…
Read more
Insight

Introducing the Employee Effort Score (EES)

A while ago during a round table with Belgian leading customer experience experts, a colleague of mine dropped the following line: “Treat employees better than…
Read more
whitepaper

Human capital, of capital importance!

The competences and motivations of each employee are important factors for the success of an organization. Organizations are only as good as the people who…
Download
Insight

Drive your organization

Three years ago, I discovered I had enough. After having worked as a consultant for years, contributing to the growth of our organizations, I could…
Read more
Insight

The Performance Economy by Walter Stahel

A complex phenomenon like circularity, with such deep root causes in our economy and behavior, can only be “storytold” with so much clarity and rigor…
Read more
VIDEO

To a ‘postdisposable’ future

The Disruptive Innovation Festival (thinkdif.co – November 6th – 24th 2017), addresses the environmental issues in a number of talks. A series of them is…
Watch video
VIDEO

Autonomous vehicles: dystopia or utopia?

The talk is based on research of the Royal College of Arts in London. Together with some students the researchers brainstormed some different types of…
Watch video
Insight

Boost your meeting: start at the beginning!

We always forget that these social skills, in addition to the positive long-term effect on the mutual trust, also positively influence the subsequent consultation. But…
Read more
Insight

From a disposable to a circular economy

There are so many ways in which resources and products can be used more consciously. But it’s not only consumers who should take responsibility. Manufacturers…
Read more
VIDEO

A blue path to a sustainable economy

Blue thinking (based on the principles of the Blue Economy of Gunther Pauli) seeks out alternative forms of value creation where the profitability of the…
Watch video
webinar

Spare parts forecasting and inventory optimization

High investments and low rotations. That is how many finance executives describe spare parts. Good spare parts management requires a smart combination of forecasting and inventory management.
Watch recording
webinar

Back to the basics of maintenance

How to make your maintenance organization benefit from Industry 4.0. Is predictive maintenance the holy grail? How to go from the maintenance basics to reliable predictive maintenance?…
Watch recording
webinar

The Lundbeck lean transformation

H. Lundbeck SA is an international pharmaceutical company highly committed to improving the quality of life for people suffering from central nervous system disorders. In…
Watch recording
VIDEO

Redesign of the front office at SPMT-ARISTA

Outsourced services for protection and prevention at work (SEPPT) SPMT and ARISTA have decided to merge their organizations to become a major player in Belgium. Accordingly,…
Watch video
VIDEO

Tailored project management at W&Z

Approximately one thousand of Europe’s estimated 41,000 kilometers of waterways are located in Flanders. This means Flanders has one of the most extensive and close-knit waterway…
Watch video
VIDEO

Distribution on own power at Gates

A review of the distribution model needed to enable Gates to serve its clients more quickly and to be able to react flexibly to changing…
Watch video
VIDEO

Lean as a new way of life at UZ Brussels

While the financing of hospitals is often under pressure, the UZ Brussels is confronted with the demand to work more efficiently. Hospitals are very labor-intensive environments…
Watch video
VIDEO

Fost Plus upcycled!

The concept and the existing client-server platform of Fost Plus no longer met the current needs of an ever-faster, evolving economy in which one no…
Watch video
Insight

Networking in the hospital sector

So far, the formation of the hospital networks has proved to be a difficult and delicate equilibrium exercise. We have already come a long way,…
Read more
webinar

Improve the efficiency of your inventories

Companies invest millions in inventories. But do they get maximum return on the investment? There are many reasons why they don’t. In this webinar, Luc…
Watch recording
Insight

The link between NPS and eNPS

Engaged employees direct their energy towards the right tasks and outcomes, driving customer advocacy. But when it comes to engagement, other aspects matter even more.
Read more
Insight

Winning experiences in the post digital age

Customer expectations are rising at an exponential rate. They are adopting new technologies and tools faster than ever, expecting a certain level of convenience and…
Read more
Insight

Case Management, the new BPMN?

The process of mapping out the activities in an emergency room is a task I could very well be confronted with in my daily reality.
Read more
Insight

Constructing an integrated EHR

An integrated EHR is essential to keep up the quality level of our work, to keep anticipating the expectations of both patients and care providers…
Read more
Insight

Your mind controls your behavior

In my job I work on change projects every day, but eating this healthy food for only one month was obviously a step too dificult…
Read more
Insight

Improved continuity by blockchain technology

Blockchain technology is ideal to obtain an indisputable record of transactions at a low cost. A private blockchain can also provide this functionality with improved…
Read more
Insight

Multichannel vs omnichannel

The term omnichannel is all around us. For Gino Van Ossel, Marketing Professor at Vlerick Business School, it is seen as the only way to…
Read more
Insight

Balancing bricks and clicks

Omnichannel best practices succeed in offering one seamless experience for customers. In many cases, both digital and physical channels are in place to offer the…
Read more
Insight

Prepare for growth!

Seeing the potential to grow, but missing the opportunity due to too little preparation too late. That is the risk a lot of businesses are…
Read more
Insight

How to maximize your company’s value

Last weekend, during a dinner with long-term friends, the discussion shifted to work. The topic suddenly then narrowed to the value of organisations and what…
Read more
Insight

Blockchain innovation and supply chain

Disruptive innovations, by definition, create new markets and value networks. Eventually they disrupt the existing markets and value networks, displacing established industry leaders and alliances.
Read more
Insight

Have the ‘guts’ on Tuesdays!

As young starters, we were given an assignment on our first working day to write a report after three months on our first 100 days…
Read more
Insight

Delete the inapplicable?

The umpteenth registration form for a recreational camp for one of my kids was recently shoved under my nose. Figuratively that is, because this camp…
Read more
Insight

See bridges where others see holes

It is suspected that over 90% of disruptive innovations are the result of serendipity, and not of predictability and justifiable research.  …
Read more
Insight

Does big data have a big future?

Asking someone if they’ve heard of Big Data in 2016 is like asking someone whether they have a smartphone. The difference is that only a…
Read more
Insight

Holacracy: power to the employees

Have you – while working in your current or former company – ever noticed an opportunity to improve the way work is organised? Or perhaps…
Read more
Insight

What The Flow (WTF)?

For a long time, I found flow to be a rather abstract principle. Now that I am training for a marathon and participate quite regularly…
Read more
Insight

Looking back on a succesful seminar

An exchange of relevant experience or a real discussion between experts, it is often lacking in our professional lives. And that is no different for…
Read more
Insight

What can we learn from Kaiser Permanente?

The integrated care model of Kaiser Permanente, an American consortium in the healthcare sector, is often cited as a leading example in the preparation for…
Read more
Insight

Data analytics, the future!

It's amazing to think how many ideas for improvement can be inspired by a three-day course in programming data in R. Less stress for drivers,…
Read more
Insight

SOS mailbox overload!

Being overloaded by info, stimulus, etc. It tires me out sometimes. And even though I made a resolution the night before not to look, I…
Read more
Insight

How to transform in Industry 4.0 ?

During the closing seminar of the Tech Startup Day 2016 Alexander De Croo emphasised that we need to invest to become a forerunner in Europe…
Read more
Insight

KPIs are dead, long live KBIs!

It is all very well having nice tools; however, it is the behavior of the leaders and the employees that will determine the final results.
Read more
Insight

The real business case for S&OP?

Of chess grandmasters it is said that they are able to plan up to 20 moves ahead in the game. That gives them a powerful…
Read more
Insight

Internship at Möbius

The first contact with Möbius was pure coincidence: I went to the VEK company presentations with two listed Bel-20 companies on the programme and ……
Read more
Insight

The nine lives of a consultant

Before leaving for home after a long day at work, I feel like sharing my day with you. So much has happened since I closed…
Read more
Insight

The art of piloting is in the cockpit

Alphonse Chapanis proved that a poor cockpit design could cause piloting errors. Wouldn’t this also be the case in the business world, where a poorly…
Read more
Insight

Why we are profoundly different..

Last week, I had the opportunity to introduce Möbius and myself to a potential client. After the business-card gavotte, I noticed a discerning glance at…
Read more
Insight

Top-down and rumblings.

Over the past month the project that started as “Health@Möbius” was launched under a new name with matching logo: Möfit. With success! Not only for…
Read more
Insight

Just employees ?

“Nathalie Vermassen, HR Manager, Möbius”… Every time someone pins a badge on my jacket (or rather sticks a label on it, as is the custom…
Read more
Insight

We are not Toyota!

Two weeks ago, while attending the European Shingo Summit in Cork, a similar title of a healthcare presentation caught my eye. It must be a…
Read more
Insight

The rise of things

We cannot deny the existence of two of the technologies discussed in this post: companies must take into account the rise of “Big Data” and…
Read more
Insight

A hidden danger named complexity

In the list of effective ways to destroy a well performing supply chain, increasing complexity might well be on the number one position. Highly underestimated,…
Read more
Insight

I’ve got the blues!

A tin of tomatoes that has travelled the world is cheaper in the shop than one produced locally, round the corner. This statement is horribly…
Read more
Insight

About focus, willpower … and Kaizen

You make progress by taking one step at a time, by achieving small successes repeatedly, by trying, failing and trying again until you succeed. You…
Read more
Insight

Invest in your own social capital!

It is every passionate employee’s challenge to find a balance between the various facets of life. Between work and home, between family and leisure, between…
Read more
Insight

Strategy in the shopping cart

“Don’t go to the supermarket when you’re hungry!” – this is a well-known, popular saying. I have no doubt it’s a good tip, but even…
Read more
Insight

Key elements in Service Excellence

Over the last few years Operational Excellence has become all the rage. Process optimization, continuous improvement, lean,… these are now all concepts that are known…
Read more